This survey is about finding out how easy or hard it is to talk to or visit your doctor. The survey should take around 4 minutes to fill in and is for patients 14 years old and over.

We want to know what it’s like for you to make appointments, talk to the staff (like receptionists, doctors, or nurses), and hear what changes could make things better or easier for you.

The questions will ask things like:

• Is it easy to call or use an app on your phone?
• Can you get an appointment when you need one?
• Do you like seeing the same doctor each time, or does it not matter if you see different people?

Your answers will stay private, and they will help us figure out what needs to be improved. It’s really important to know how patients feel, so we can make changes that help everyone.

You can do the survey online, or you can get a paper copy from reception in the practice. There will also be face-to-face and online meetings where you can share more experiences and ideas if you want to. The dates and times for those meetings will be posted on the website.

https://northwestlondonnhs.uk.engagementhq.com/embeds/projects/35957/survey-tools/39893 

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